Product Warranty & Disclaimer

All products sold on www.hidcountry.com online store or by XerayUSA LLC are warranted to be free from defects in materials or workmanship for a product specific period displayed below from the date of purchase. Within this period, XerayUSA LLC will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided the customer shall be responsible for all transportation/shipping cost. This warranty does not cover failures due to abuse, misues, accident, or unauthorized alteration or repairs.

IN NO EVENT SHALL XERAYUSA BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN OUR PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE THE ABOVE MAY NOT APPLY TO YOU.

XerayUSA retains the exclusive right to repair or replace the unit or offer a full or partial refund at its sole discretion. In the event a refund is granted, a restocking fee of %20 will be deducted from all non-seatbelt products. In addition in no event shall XerayUSA refund the shipping cost of any sale. All sales are final unless a return policy is stated on the product advertisement.

In order to be eligible for any form of warranty you must complete and send in the warranty registration included in the product packaging.

We strongly recommend Professional Installations for all our products. We are not responsible for damages and losses of our products and your properties due to improper installations by non-professional technicians.

Manufacturer warranty covers the merchandise(s) sold only. Any warranty of the installation of the product is the responsibility of the shop or technician who performed the installation. Our warranty is only valid with proof of sale from XerayUSA LLC, or one of its authorized retailers/installers. A proof of professional installation may also be required for all warranty claims. Warranty coverage is non-transferable unless it was sold by an authorized retailer/installer.

Warranty Coverage on HID Xenon Bulbs: Warranty does not cover breakage due to improper installation or handling, nor do we cover explosion due to improper handling.

Warrany Coverage on HID Xenon Ballasts & Igniters: Warranty does not cover system failure due to improper installation or handling, nor do we cover explosion due to improper handling. Warranty does not cover system failure if it is used with DRL (Daytime Running Light) feature.

Returns: Returns are only accepted with a Return Merchandise Authorization (RMA). Please contact our Customer Service Department for RMA number and further instructions. We will NOT accept any returns without a RMA Number.

Exclusions: This Limited Warranty specifically excludes defects resulting from water damage, fire, chemical spillage, acts of nature, misuse, abuse, neglect, alteration, modification, improper installation, operation with un-approved aftermarket headlights and/or DRL (Daytime Running Light) feature, submersion, vehicle crash, dropping or by any other type of impact. ANY modification to the system and components, or operating on a vehicle with a defective components and parts, will automatically void the warranty. Except for the Limited Warranty as stated above, there is no warranty of our products or any part thereof, whether expressed or implied.

Exclusion of Damage: In no event shall XerayUSA LLC or any distributor be liable for any damages whatsoever (including without limitation, consequential damages, incidental damages, or damages for loss of use, loss of business profit, business interruption, loss of business information, loss of time, inconvenience, or other losses) arising out of the use, misuse, or inability to use a XerayUSA LLC. XerayUSA LLC reserves the right to change the design and function of their products without any obligation to modify any previous product. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Repair or Replacement: If a XerayUSA LLC product is suspected of being defective, please contact us to obtain an RMA number. Upon receiving an RMA number, return the product(s) with $5.00 USD. Include your receipt of professional installation and other proof of purchase along with a description of the problem. The returned product will be inspected by our technicians. If the product is found to be defective and coved by this Limited Warranty, the sole remedy is repair or replacement, at our option. A repaired or replacement product will be shipped back at no charge. Removal, installation, or reinstallation costs are not covered by this Limited Warranty.

Universal Kit Lifetime Warranty: If you purchased the lifetime warranty on any of our products please note the following:
- A full lifetime warranty is valid for only the original product owner, only if the relay harness and warning canceller were included in the original kit purchased. we will replace any defective part for as long as the kit is owned by the original purchaser. Buyer is responsible for all transportation / shipping costs.
- A limited lifetime warranty is valid for as long as the original purchaser owns the kit if the warning canceller or relay harness were not included in the purchase. A limited lifetime warranty will allow you to purchase parts at a 50% discount for as long as the kit is owned by the original purchaser. In addition we will replace any defective part for for a period of one year. Buyer is responsible for all transportation / shipping costs.

Premium Kit Lifetime Warranty: - A full lifetime warranty is valid for only the original product owner. With a full lifetime warranty we will replace any defective part for as long as the kit is owned by the original purchaser. Buyer is responsible for all transportation / shipping costs.

Non-Automotive Products: There is no refunds on the Non-Automotive Products. The Non-Automotive Products are covered by a 12 month factory warranty. The Non-Automotive Products are eligible for store credit. If you have any issues with the Non-Automotive Products please contact us immediately.